With the Comfort 24-7 Network, your comfort is guaranteed
When you work with JNJ, you’ll enjoy peace of mind, knowing the right people are handling your comfort needs. As part of the Comfort 24-7 Network, we guarantee everything we do before, during, and after any sale or service. We also adhere to the highest levels of service and technical expertise.
Our 100% Comfort Guarantee gives you the added protection you need to set your mind at ease. At JNJ, we live up to our promises and exceed expectations—or we make it right. Our job isn’t complete until you’re completely comfortable.
The Comfort 24-7 Promise
By partnering with the Comfort 24-7 Network, JNJ safeguards our customers with the “Comfort Promise.” You can trust our technicians to provide the highest quality service, respect your home and deliver sophisticated solutions to the most complex problems. As part of the “Comfort Promise,” our in-home sales and technical professionals are drug-screened, background checked and present identification when they arrive at your door.
All Comfort 24-7 providers are fully licensed, insured, and factory-authorized to meet rigid training and customer service standards. To ensure the most in-depth product knowledge and HVAC-specific comprehension, every member of our team is NATE-certified, having passed industry-recognized and specialized tests. As a Bryant Factory Authorized Dealer, JNJ relies on Factory Authorized Parts, and our technicians continue to update their knowledge in the latest technology and most cutting-edge equipment.
We respect your time
The “Comfort Promise” also includes a commitment to time management. We recognize your busy lifestyle, and while service schedules sometimes fluctuate due to the complexity of an individual job, you’ll never be stuck waiting for technicians to arrive. Once you provide a phone number where you can be reached, we’ll call or text with updates on our arrival time.
Keeping you informed every step of the way eliminates miscommunication and surprises. Our team will always explain the work, make cost-effective recommendations, and present available options. No work will be completed without your full understanding and authorization.
We respect your home
We respect your home as well as your time. Included in the standards set by our affiliation with the Comfort 24-7 Network is our guarantee a neat and tidy jobsite. Your JNJ technician will wear booties and use floor protection to safeguard your carpets and flooring against dirt or damage. We clean up after ourselves, leaving your home exactly as we entered—of course, with the added bonus of complete and rewarding comfort.
We respect the earth
As a Comfort 24-7 Provider, environmentally responsible practices are a priority. We’ll safely reclaim and recycle all evacuated refrigerant, as well as any discarded equipment. In addition, all new Bryant cooling systems use Puron Refrigerant, which has been approved by the U.S. Environmental Protection Agency.
100% Money-back Satisfaction Guarantee on Service
Included in the Comfort 24-7 “Comfort Promise” is our one-year 100% money-back satisfaction guarantee on service. We are entirely committed to your satisfaction, and completely confident in our workmanship. If you are not completely happy with the service performed by our technicians, we’ll repair the problem at no charge or remove the installed components and refund the service cost.
Our 100% Money Back Satisfaction Guarantee on Installation
By partnering with Comfort24-7, JNJ is able to offer a two-year 100% money back satisfaction guarantee on new system installations. If you’re not satisfied with your new system within two years of the installation date, JNJ will fix the problem at no cost or remove the installed component and refund the installation cost.
Our Lifetime Craftsman Guarantee covers all ductwork connections, transitions, flue piping, and gas and electrical connections. Following a new system installation, we will repair any of these components at no charge to the original purchaser, as long as you still reside in the home.
We Guarantee Your Energy Savings
We guarantee that you’ll see at least a 25% savings during your first year with a new air conditioner or furnace from JNJ.
A new system that meets eligible efficiency levels will save you 25% in energy costs in the first twelve months, or we will reimburse the difference between the calculated 25% savings and your actual savings. This means that if the amount you’re spending on heating or cooling hasn’t decreased by a minimum of 25% when compared to the year prior, we’ll pay the difference.
Schedule your service with JNJ today!
Learn more about the services that JNJ offers, or find out more about our guarantees by giving us a call at (847) 697-6805.